top of page

TERMS & CONDITIONS

CUSTOMER CARE

1. General Customer Support

Our customer care team is dedicated to ensuring your satisfaction with our products and services. If you have any questions, or concerns, or need assistance, please contact us through the following methods:

2. Response Time

We strive to respond to all customer inquiries within 24-48 hours, excluding weekends and holidays. During peak seasons, response times may be longer, but we will do our best to address your concerns as quickly as possible.

3. Product Inquiries

If you have any questions about our products, including ingredients, usage instructions, or customization options, please refer to the product descriptions on our website or contact our customer care team. We are happy to provide additional information to help you make an informed purchase.

4. Feedback and Suggestions

We value your feedback and suggestions as they help us improve our products and services. If you have any comments or ideas, please feel free to share them with us. We appreciate your input and look forward to serving you better.

5. Privacy and Security

Your privacy is important to us. Please review our Privacy Policy below to understand how we collect, use, and protect your personal information. If you have any concerns about your privacy or the security of your information, please contact our customer care team.

By shopping with Mission Crafts you agree to these terms and conditions. We are committed to providing you with high-quality products and exceptional customer service. Thank you for choosing us for your candle-making needs.

Privacy & Safety

PRIVACY & SAFETY

Privacy Policy for SMS Text Messaging and Email Communications

At Mission Crafts, we prioritize the security and privacy of our customers' information. This Privacy Policy outlines how we handle SMS text messaging and email communications, ensuring a transparent and secure experience for our valued patrons.

 

1. Consent to Communication: By providing your contact information, you consent to receive SMS text messages and email communications from Mission Crafts. These communications may include order updates, promotional offers, event invitations, and relevant information about our products and services.

2. Information We Collect: We collect and store the contact details you provide, such as phone numbers and email addresses, solely for the purpose of facilitating communication and enhancing your customer experience.

3. How We Use Your Information: Your contact information is used exclusively for Mission Crafts' communication purposes. We do not share, sell, or disclose your personal information to third parties outside our company.

4. Security Measures: We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Your privacy is of utmost importance to us.

5. Opting Out: If you wish to opt out of receiving SMS text messages or emails from Mission Crafts, you can easily unsubscribe by following the provided instructions in the communication.

6. Changes to Privacy Policy: Mission Crafts reserves the right to update and modify this Privacy Policy. Customers will be notified of any significant changes, and continued use of our services implies acceptance of the revised terms.

For any privacy-related inquiries or concerns, please contact us at [support@missionchandlery.com] Thank you for choosing Mission Crafts, where your privacy and trust are our top priorities.

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

bottom of page